TMS CEO Darius Mirshahzadeh shares internal letter on the new brand

Jan 09 2018
To: All Employees

From: TMS CEO Darius Mirshahzadeh
Subject: The biggest news of the year is here!

Dear Team Members:

We’re on a mission to help everyone Grow Happiness — Happiness for our team members, borrowers, correspondent partners, brokers, and for our neighbors.  

Over the last weeks and months, we have made huge investments in time and resources to up our game – improving technology, systems, process, policies, procedures, products and the list goes on. And it shows. We have the highest NPS score we’ve ever had in the history of the company – 89.01%. That’s higher than respected brands like Apple and Google. I hope that you can feel the new energy in the organization. I certainly do.

Today, on our 20th anniversary, we are 600+ team members strong, and growing every day. 

2018 will be a defining time in the history of this company. We will have a new look, a new voice and new way to go to market. We are debuting a new logo. We are unveiling a campaign that will change the language of home financing. We are going to challenge the category, challenge the leaders, and all those who follow the narrow-minded belief that lending is only about rates and FICO scores. We refuse to believe or to behave like those who think that this is a faceless, impersonal industry. It’s about people’s lives and aspirations, and making more than a million American Dreams come true. We will position ourselves as more than a mortgage company – rather, as a partner to all of our clients in their pursuit of happiness.

Together, we are going to lift you up, bring a smile to your face and deliver proof how TMS can enable everyone to Grow Happiness – our borrowers, our clients, each other. Every day. In everything we do. 

We invite you all to join us on our journey to grow happiness for the next 20 years. It’s going to be a great ride.

Happily,

Darius

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